It should be as easy to cancel a service as it is to subscribe to it, and at long last, it’s about to be. For anyone who’s ever found themselves trapped in an endless maze of customer service calls trying to cancel a subscription—especially when the company doesn’t want you to—relief is finally on the way. The Federal Trade Commission (FTC) has introduced a new rule that will require companies to make canceling subscriptions as simple as signing up for them. Here’s what you need to know.
The “Click to Cancel” rule
Under the new FTC regulation, if you can sign up for a service online with a single click, companies must provide an equally straightforward cancellation process. No more lengthy phone calls, buried cancellation links, or complicated multi-step procedures. This consumer-friendly rule aims to eliminate what’s known as “dark patterns,” aka deceptive design practices that make it unnecessarily difficult to cancel subscriptions.
What this means for you
When the rule fully takes effect later this year on March 31, subscribers will have the right to:
Cancel their subscriptions through the same method they used to sign up
Access a simple cancellation mechanism that’s easy to find and use
Avoid mandatory conversations with retention specialists
Receive clear confirmation when their subscription has been canceled
While waiting for the new rule to be enforced, let’s take a look at some strategies for managing and canceling unwanted subscriptions.
Manage your subscriptions now
Start by reviewing your credit card and bank statements to identify all active subscriptions. You may be surprised to discover you’re paying for services you rarely or never use. Create a spreadsheet or use a subscription tracking app to maintain an overview of your recurring payments. Here’s our round-up of the best subscription managers for canceling services you aren’t actually using anymore.
For immediate action, try these methods:
Check your account settings on the service’s website for cancellation options
Search for “[Company Name] + cancel subscription” to find direct links
Use the company’s mobile app, which sometimes offers easier cancellation processes
Email customer service with a clear, direct cancellation request
Document all cancellation attempts, including screenshots and email correspondence
Additionally, your bank or credit card company can be a powerful ally. Use your card issuer’s subscription management tools, or contact your bank to stop automatic payments. Going forward, consider using virtual credit card numbers for new subscriptions, which allow you to control payment permissions.
The bottom line
The FTC’s new rule is a major relief. While companies adjust to comply with these regulations, staying vigilant about your subscriptions and knowing your rights as a consumer remains essential. The days of frustrating cancellation experiences may be numbered, but until then, being proactive about managing your subscriptions is your best defense against unwanted charges.
Protect yourself going forward by reading cancellation terms while signing up for new subscriptions, setting calendar reminders before free trials end, and keeping records of all cancellation confirmations. Remember that the most effective approach to subscription management is prevention: Before signing up for any new service, make sure you understand not just how to start it, but how to end it as well.
